Privacy & Cookie Policy
This website privacy policy describes how Halewood Chemicals Limited a company registered in England and Wales with company number 00499508, whose registered address is at The Mill, Horton Road, Stanwell Moor, Staines, Middlesex TW19 6BJ United Kingdom. Protects and makes use of the information you give the company when you use this website. In this privacy notice, we will refer to ourselves as ‘we’, ‘us’ or ‘our’. We are the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.
If you are asked to provide information when using this website, it will only be used in the ways described in the privacy policy. This policy is updated from time to time. The latest version is published on this page.
We do not have a data protection officer, but if you have any questions about this privacy policy, please email us at info@halewoodchemicals.com or by write to us at The Mill, Horton Road, Stanwell Moor, Staines, Middlesex TW19 6BJ United Kingdom.
INTRODUCTION
We take the privacy, including the security, of personal information we hold about you seriously. We gather and use certain information about you in order to provide products and services and to enable certain functions on this website. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you. We also collect information to better understand how visitors use this website and to present timely, rlevant information to them. We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.
This website privacy policy was updated on 12/02/2024.
WHAT DATA WE GATHER
We may collect the following information:
• Identity information: name and job title
• Contact information including email address, telephone numbers
• Demographic information such address, postcode, preferences
• Other information relevant to customer surveys and/or offers
• Marketing information relating to marketing and communications preferences
• Information about your use of our website, and technical date which we collect including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about your device)
It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know.
HOW WE USE THIS DATA
We are only able to use your personal information for certain legal reasons set out in data protection law.
Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
• For our own internal records
• To enrol you as a customer.
• To improve the products and services we provide
• To contact you in response to a specific enquiry.
• To process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment
• To manage our contract with you and to notify you of any changes
• For record keeping, [including in relation to any guarantees or warranties provided as part of the sale of goods, services and/or digital content that we supply
• To customise the website for you and ensure the smooth running and correct operation of our website
• To send you promotional emails about products, services, offers and other things we think might be relevant to you.
• To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
• To contact you via email, telephone or mail for market research reasons.
• To understand how customers and visitors to our website use the website and interact with it via data analysis
Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice.
If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information – in which case, we will confirm that reason to you.
SECURITY
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
COOKIES
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers’ hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information here.
CONTROLLING INFORMATION ABOUT YOU
Under data protection laws, we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) we told you about. If we want to use your personal information for a different purpose that we do not think is compatible with the purpose(s) we told you about, then we will contact you to explain this and what legal reason is in place to allow us to do this.
Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together with other personal information and you are not identifiable from that combined data we are able to use this.
Details of how we collect personal information
We usually collect information from you when you fill out a form, or contact us by email, telephone, in writing or otherwise.
We may receive some of your personal information from third parties or publicly available sources. This includes:
• from publicly available sources such as Companies House;
• website, device and technical information from third parties such as analytics providers (like Google);
• We may also receive website, device and technical information automatically from technologies such as cookies that are installed on our website. To find out more about these please see our cookie policy.
Details about who personal Information may be shared with
We may need to share your personal information with other organisations or people. These organisations include:
• Other companies in our group (who may might act as joint data controllers or as data processors on our behalf) and who describe the services they provide that require them to have access to personal information, e.g. IT services, or describe the reasons it may be shared with them, e.g. for management reporting.
• Third parties who are not part of our group. These may include:
• Suppliers: such as IT support services, payment providers,
• Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies;
• Our advisors: such as lawyers, accountants, auditors, insurance companies;
• Our bankers;
• Credit Reference Agencies;
• Email platforms
Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out the responsibilities and obligations of us and them, including in respect of security of personal information.
• We do not sell or trade any of the personal information that you have provided to us.
• We do not pass your personal information on to any third parties for marketing purposes.
Details about transfers to countries outside of the EEA
We do not transfer your personal information outside of the EEA.
• We will only hold your personal data for as long as is necessary.
• How long is necessary will depend upon the purposes for which we collected the personal information, and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons).
• We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties that we have provided with the goods.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998
Complaints
If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.
LINK FROM OUR SITE
Our website may contain links to other websites. Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.